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Common Questions » FAQ

To ask a question regarding your order, please sign in & use the comment form.

To check the status of my order

You can quickly check the status of your order by clicking on the Login link located at the top of every page on the site. You will need your registered email address and password to check your order status.

You will receive a confirmation e-mail with an order number when you place an order through www.paanifoods.com.

If you do not have your order number, please refer to your e-mail confirmation or contact customer service at customerservice@paanifoods.com. You will be contacted within 24 to 48 hours.

Monday – Friday

6:00am – 5:00pm (EST)


6:00am – 4:00pm (EST)


6:00am – 3:00pm (EST)

Holiday Hours

8:00am – 5:00pm (EST)

New Year’s Day, Memorial Day, Fourth of July, and Labor Day

Closed: Thanksgiving Day and Christmas Day

Charge for shipping and handling

Shipping and handling charges are determined by the dollar amount of your order and the shipping method you select. See our Shipping Policy for information about shipping amounts and details.

Using your credit card online

Your credit card (or other payment) information is protected by Secure Sockets Layer (SSL). For details on your information is stored and other ways we protect your security, see our Privacy Statement.

Become a distributor

We welcome the chance to explore new business partnerships.

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